IT Customer Service Support Specialist, T/S SCI with Polygraph

Clearance Level

Top Secret SCI + Polygraph

REQ#: RQ185363

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 5+ years of related
Required Skills & Experience:
Demonstrated experience as a technical help desk position supporting various versions of the Windows platform. internet browsers, and applications used in a high paced business environment
Demonstrated experience providing superior customer service support
Demonstrated experience trouble-shooting hardware, software, telephone and video
Demonstrated experience deploying and testing hardware and software
Demonstrated experience using an enterprise ticketing system
Demonstrated experience troubleshooting technical issues and applying critical thought to problems
Demonstrated experience with troubleshooting VTC issues
Demonstrated experience with supporting VTC/Skype
Position hours: M-F 7am-3pm
Security Clearance Level: TS/SCI with Polygraph
Location: Bethesda, MD - On Customer Site
U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

#ISP2024InnovativeTalent

#EnhancedTechPoly2025

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $101,566 - $135,125. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.