End Users
Information Technology (IT)
Information Technology (IT) Systems
IT Hardware
Troubleshooting
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
GDIT is looking for a Desktop Systems Administrator to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities: Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals. Provides end-user IT system and software maintenance for the USCENTCOM COOP. Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades. Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]). Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO). Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks. As needed, may provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks.
Additional Responsibilities:
- Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
- Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
- Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
- Document integration processes, including configuration settings, and troubleshooting procedures.
- Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
- Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
- Participate in meetings and workshops to share knowledge and best practices related to systems integration.
- Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
Education and/or Certifications:
Required:
- Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience
- Applicable DoD 8140 or DoD 8570 Certification
Desired:
-Microsoft certifications
- ITIL 4 Foundation Certification
Required Skills:
- Performing systems planning and coordinate/connect IT systems
- Expanding and/or modifying established systems to serve new purposes or improve workflow
- Working within Window, Linux, and/or virtual environment
- Establishing standards for information systems procedures
Desired Skills:
- Experience with USCENTCOM and familiarity with its mission
- Knowledge and familiarity with USCENTCOM’s IT environment
Clearance Requirement:
- Active TS/SCI clearance required
Travel Requirements:
- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations
WHAT GDIT CAN OFFER YOU:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
��� Professional growth opportunities including paid education and certifications
● Cutting-edge technology and the ability to make a real impact on the world around you.
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3 + years of related experience
* may vary based on technical training, certification(s), or degree
Security+, CE - Sec+ CE
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.