ServiceNow Developer Senior

Deliver simple solutions to complex problems as a ServiceNow Developer Senior at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to be responsible for the development and administration of solutions within ServiceNow environments. The developer will work with team members, customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. Daily activities will include developing solutions within ServiceNow, assisting with the integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.

HOW A SERVICENOW DEVELOPER SENIOR WILL MAKE AN IMPACT:

• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Lead and participate in ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
• Create technical architecture, design and user guide documentation.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Grow junior talent through mentoring, partnership, and technical reviews.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality.
• Other duties as assigned.

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree and 3+ years of experience (or equivalent experience)
• Experience with ServiceNow IT Operations Management (ITOM)
• Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
• Understanding of IT service management and common service level agreement measurements.
• Experience with creating, maintaining, and defining multiple high volume, real-time, integrations across a wide range of integration protocols including SAML (Single Sign-On Providers) and SOAP/REST Webservices.
• Can identify, understand, document, and create functionality aligning with customer value streams.
• Can produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organization and time management skills while working in a rapid software development environment.
• Excellent collaboration skills and can effectively works in a team environment.
• Must be able to identify and learn new technologies quickly.
• Excellent communication skills.
• ServiceNow Certified Systems Administrator (CSA) certification is required
• Must be able to obtain a Public Trust with DoED.
• US Citizenship Required

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NICE TO HAVE:

• Experience managing, maintaining, upgrading, and configuring large (instance with more than 100,000 active users), mission-critical government ServiceNow instances.
• ServiceNow Certified Implementation Specialist – ITSM certification.
• ServiceNow Certified Implementation Specialist – Discovery certification.
• ServiceNow Certified Implementation Specialist – Service Mapping certification.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.