Support Generalist - TS/SCI w/Polygraph

Discover a career that is challenging, impactful, and mission-critical. Join our team as an Admin Assistant IV and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.

HOW A SUPPORT GENERALIST WILL MAKE AN IMPACT:

• Working in a discreet environment handling sensitive and personal information daily

• Completing transactional duties with special attention to detail, being organized, and multi-tasking

• Interacting with our ongoing POC customers, team members/Leads, and employees via phone, Skype or email

• Handling and receiving incoming and outgoing correspondence

As a Support Generalist, your day-to-day responsibilities will include:

• Provide support expertise to customers across the enterprise to satisfy moderately- complex to complex specialized customer requirements in all areas of support

• Must build and maintain relationships with counterparts, colleagues, and internal/external commercial service providers, and other government agencies

• Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines

• Resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements

• Wor from established SOP's as well as with contract and staff team members to critically think through solutions for non-routine cases or issues

• Process various forms and authorization memos in support of dynamic requiermnts for customers

• Analyze and manage large volumes of data to identify trends and make recommendations on processes

• Develop and provide subject matter expertise in assigned support disciplines

WHAT YOU'LL NEED TO SUCCEED:

• The position requires an active TS/SCI with Polygraph security clearance

• HS Diploma and 4 years of relevant experience or equivalent combination of education and experience, preferred that at least 2 of the 4 years experience with supporting the cus

• Proficient Word, Excel, Outlook, PowerPoint

• Able to perform duties with minimal supervision and some team interaction

• This position is on customer site

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

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