Help Desk Support
IT Service Desk
Ticket Management
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
Provides first-tier software, hardware, and printing technical assistance to computer users.
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
May provide assistance concerning the use of computer hardware, software, and printing.
Responds to and diagnoses problems through discussions with users.
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors the technical problems to ensure a timely resolution.
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU’LL NEED TO SUCCEED:
Security Clearance Level: Active Secret clearance
Required Experience:
3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
Location: Onsite in China Lake, CA.
US Citizenship required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
3 + years of related experience
* may vary based on technical training, certification(s), or degree
Security+, CE - ComTIA Security+ Certified CE
None
U.S. Citizenship Required
The likely hourly rate for this position is between $24.16 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.