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Performance Management (PM)/Continuous Process Improvement (CPI) Services Blanket Purchase Agreement (BPA)


Contract Number


Period of Performance

June 24, 2013 – June 23, 2018 (all options exercised)

Who is Eligible

All federal agencies (including DoD).  Limited state and local eligibility.

Agency Sponsor

Government Services Administration (GSA)
400 15th Street SW
Auburn, WA 98001

Operational Detail

  • Acceleration of business transformation by creating an innovative culture of continuous, measurable improvement that eliminates low value‐add activities and improves quality and responsiveness for customers worldwide,  
  • Delivery of better value and savings by saving taxpayer dollars via performance management and continuous process improvement,
  • Easier access to resources and tools through a streamlined acquisition process,  
  • Choice of a wide variety of contractors and performance management services, and
  • Benefits of government‐wide shared best practices related to PM/CPI approaches.

Company Contacts

Susan Servaites
CPI Program Manager
(276) 614-8446

Eileen Brown
CPI Contract Administrator
(571) 533-3061