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Delivering easy, effective and consistent experiences

Citizens expect to interact with organizations and access services in a way they prefer – at a time they are available and in a manner that fits their individual needs. Through effective citizen journey design, technology and real-time analytics, government agencies can deliver efficient and personal experiences.

Capabilities

  • Connect with citizens across channels
  • Modernize contact center operations
  • Optimize workforce deployment and planning
  • Secure systems and data
  • Deliver richer digital experiences
  • Transform data into actionable insights 
  • Usability studies

GDIT CXP – Delivering Customer Experience from the Cloud

General Dynamics IT’s Customer Experience Platform (CXP) is the first FedRAMP-compliant cloud-based solution for customizing and operating scalable contact centers. Designed for government agencies and organizations that require flexible contact center operations, the CXP provides a full range of technology capabilities to modernize or deploy contact centers of any size.

  • Multi-channel access for minimal customer effort and fast inquiry resolution
  • Unlimited agent deployments for maximum operational flexibility
  • Unlimited scalability across geographies 
  • Integrated self-service, analytics and workforce optimization for performance enhancement
  • Reporting and analytics across the entire customer journey 
  • On-premise, cloud or hybrid deployment options
  • Advanced customization and third-party integration
  • Built on our enterprise-level, FedRAMP-compliant cloud, providing security, visibility and enhanced performance without service interruption

The CXP incorporates technology developed by Genesys to deliver the functionality required by contact centers of varying needs for an enhanced customer experience. Most importantly, the solution ensures customers can receive the information they need at the time they want it and in a way they want to access it.

Our Solutions
GDIT Application Services Capabilities

We deliver modern application development methodologies, tools, infrastructures, and work cultures enabling responsive, intuitive, and mission-focused solutions for our government customers. 

GDIT Cloud Capabilities

We deliver a comprehensive cloud portfolio of strategy development, architecture, migrations, multi-cloud, hybrid IT solutions, managed services and reselling of cloud services in a secure, transparent and reliable way.

We deliver advanced cyber solutions securing customer assets from the increasing intensity of attacks. 

GDIT Data and Analytics Capabilities

We empower decision-makers, end-users, and systems to make mission impacts with real-time, big data analytics. 

We help build an efficient and integrated digital government that offers personalized digital experiences for U.S. citizens.

GDIT Cyber Capabilities

We lead the way in unlocking the power of emerging technologies.

GDIT Enterprise Business Solutions Capabilities

We enhance our customers’ mission capabilities across the federal government, yielding a high return on investment.

GDIT Enterprise IT Capabilities

We focus on helping agencies to reduce the costs of operating large-scale enterprises and enabling them to take advantage of modern service delivery models that will enhance capabilities and better enable their workforce and stakeholders.

We provide the support needed to manage logistics and supply chain operations, predict and mitigate risks and ensure operational and mission objectives are achieved.

GDIT Managed Services Capabilities

We work in partnership with customers to help envision, design and deliver the right managed service solution for their enterprise.

GDIT Mission Services Capabilities

We leverage our deep domain expertise to ensure what we deliver enables you to complete your mission rapidly, cost effectively and with a sustainable solution, long into the future.

GDIT Training and Simulation Capabilities

Our training services and solutions are designed to teach, prepare and program our customers within the DoD, health and commercial arenas to accomplish their missions and support critical decisions.