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Engaged Citizens. Empowered Experiences. Connected Government.

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Customer Experience Solutions

Delivering easy, effective and consistent experiences

Citizens expect to interact with organizations and access services in a way they prefer – at a time they are available and in a manner that fits their individual needs. Through effective citizen journey design, technology and real-time analytics, government agencies can deliver efficient and personal experiences.

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Capabilities:

  • Connect with citizens across channels
  • Modernize contact center operations
  • Optimize workforce deployment and planning
  • Secure systems and data
  • Deliver richer digital experiences
  • Transform data into actionable insights 
  • Usability studies

GDIT CXP – Delivering Customer Experience from the Cloud

General Dynamics IT’s Customer Experience Platform (CXP) is the first FedRAMP-compliant cloud-based solution for customizing and operating scalable contact centers. Designed for government agencies and organizations that require flexible contact center operations, the CXP provides a full range of technology capabilities to modernize or deploy contact centers of any size.

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CX Solutions Overview

The experience citizens have when they interact with government agencies directly shapes their perception of that agency and their government.

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