Improving Customer Experience. Empowering Digital Transformation. Delivering Efficiency.Discover More
DIGITAL TRANSFORMATION IN LOCAL GOVERNMENT
The pressure to deliver digital transformation to meet increasing citizen expectations and reduce costs has never been greater. General Dynamics Information Technology enables local authorities and housing associations to adapt to the modern digital environment by implementing flexible online solutions that ease the engagement between citizens and government service providers.
With over a decade of experience in aligning digital solutions to public requirements, we provide organisations with the right tools to deliver consistent customer experience, achieve internal efficiencies and reduce costs.
Our digital solutions have the power to connect citizens by creating a single point of access to services, information and communication channels, and to ultimately deliver effective multi-channel customer experiences.
Solutions and Services:
- Digital Services
- Customer Relationship Management
- Data Management and Migration
- Customer Experience Centres
Discover how we support UK local councils and housing associations
Empowering Digital Transformation
Merton Council adapts its customer contact strategy to the modern digital environmentLearn more
Driving Channel Shift
Southwark Council introduces a new and improved customer service CRM platformLearn more
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Contact usContact GD-UK