Technology continues to facilitate U.S. diplomacy, powered by public-private partnerships that are bringing better tools to the edge of diplomacy. Todd Cheng, Department of State Director of IT Customer Services, speaks about how his team partners with GDIT to evolve and mature IT service delivery. “Within a span of four months we were able to clearly see how much time and cost the partnership with GDIT was saving for us,” Cheng said.
Experience and innovation delivered to all DOS mission areas.
Customer and Endpoint Support Services
End user IT and support services delivered 24/7/365 to over 100,000 State employees and stakeholders working globally for the Bureau of Information Resource Management (IRM)
Advanced cyberthreat detection, analysis, mitigation, forensic analysis, criminal investigations and insider threat detection for the Bureau of Diplomatic Security (DS)
IT system development and services throughout western hemisphere host countries for the Bureau of International Narcotics and Law Enforcement Affairs (INL)
Security engineering and supply chain services for 325 embassies and 25 high threat posts worldwide for the Bureau of Diplomatic Security (DS)
Visa application and issuance support at 75 U.S. embassies and consulates in 50 countries for the Bureau of Consular Affairs (CA)
Biometrics
Biometric information capture and identity management systems to make travel easier and more secure than it’s ever been for the Bureau of International Narcotics and Law Enforcement Affairs (INL)
Advanced customer support capabilities.
Customer support delivery has been reimagined to create greater cost savings, satisfaction, and value. Our capabilities improve customer value and satisfaction through centralized end-user support model, standardized practices and expanded enterprise service offerings.
Enterprise Service Desk Transformation
Improve end user support services and customer experience; reduce costs; increase value through consolidation and expertise.
IT Service and Management Modernization
Improve customer service delivery across the enterprise through better integration amongst service providers and the end user community.
Organizational Change Management and Communications
Improve adoption rates and receive fuller return on investment by empowering the organization to be change agents and ambassadors.
Robotic Process Automation (RPA)
Identify, streamline, and automate inefficiencies in processes and mission tools to decrease cost of quality in the enterprise.
Instructional Solution Design and Training
Maintain operational excellences as needs of customers and enterprise evolve.
Information and Communication Technology Services
Ensure the configuration and security of your enterprise and networks through forensics and signal analysis.
Mobility and Remote Access Services
Enable the diplomat’s ability to conduct his or her business at home or in the field, regardless of location or endpoint device.