Integrity, Accountability, and efficiency: GDIT’s Support with USPS OIG

Application Services develops and maintains custom .Net applications for the agency, including the suite of investigative tools as well as applications used by the Office of Audit and Research and Insights Solution Center (RISC) for tracking project milestones and evaluating quality. OIG’s Enterprise Data Team manages CIO’s data platform, architecture, and databases, which are used in organizational reporting, applications, and analytics. The team manages these assets by performing database maintenance and administration, and ensures the system is operational and secure. The team also develops ETLs and data integration processes to move and transform data between sources. In addition, the team provides data support services (such as data development, consultation, and warehousing) for all CIO operations. The Data team uses Azure SQL, SQL Server, and Synapse to manage data, and data factory to handle ETLs. There is still a limited Oracle footprint as well.

The IT Operations Directorate is comprised of engineers and infrastructure experts who are responsible for managing and operating the OIG IT infrastructure to support voice and data services to over 95 current OIG sites across the country. IT Operations supports remote connectivity from almost anywhere. The OIG’s workforce is provided with laptop computers, tools, and wireless computing devices to allow them to connect to the OIG network from wherever they are working. The IT infrastructure elements includes: Data and voice wired and wireless networks, Enterprise servers and storage, Remote access and computing, Mobile Device Management, Enterprise Application Management, Client support services, and Managing the lifecycles of over 1,100 laptops. The OCIO’s IT Operations directorate assumes responsibility for all OIG servers, systems, and applications as well as the OIG enterprise voice and video calling. This directorate is also responsible for delivering and managing Microsoft Office 365 and Azure infrastructure services.

Includes: Risk assessment and management, Design cloud security architecture and develop detailed security designs, Personal Identity Verification (PIV), Multi-factor and modern authentication, Network Denial of Service protection, Software security reviews, Endpoint detection and response, Threat hunting, Security Operations Center (SOC) management and monitoring, Security incident Detection and Response, Vulnerability management, Personnel security awareness training, System certification and accreditation, Continuous, Diagnostics and Mitigation (CDM), Develop and Standardize Operating Procedures and Policies, and Secure code reviews.

The Enterprise Services Directorate consist of two teams: the Business and Finance Team and the Service Desk: The Business and Finance Team serves as mission support for the CIO, comprising a diverse group of individuals united in the common objective of ensuring the seamless operation of the CIO’s functions. This team is tasked with overseeing the agency’s largest operational budget and managing 60+ contracts. They prepare comprehensive reports and documentation on accounting transactions for review by CIO leadership, ensuring the accuracy and maintenance of records. Additionally, they collaborate with other CIO directorates to forecast spending over the next five years. The Service Desk Team provides essential support services to the organization. They act as the central point of contact for users who need assistance with IT-related issues, such as troubleshooting technical problems, providing software support, and assisting with hardware issues. The Service Desk ensures that all IT incidents and service requests are promptly addressed and resolved to minimize disruptions to the organization’s operations.

Design and develop solutions and systems to meet the mission of the OIG by utilizing Microsoft Power Platform and SharePoint Online. Utilize Microsoft Power BI and dashboards to collect, integrate, analyze, and present our organization’s data. Deployment of an Information Technology Service Management (ITSM) solution by providing the OIG the ability to deliver, support, track, and manage: Customer Management, Knowledge Management, Incident Management, Change Management, Problem Management, and Asset/Configuration Management. Support website development, administration, and maintenance by utilizing the Drupal platform. Create innovative technical solutions to integrate, enhance, and improve OIG business processes by utilizing Robotic Process Automation (RPA). Explore the possibilities of Artificial Intelligence (AI) and Machine Learning (ML) for business use.