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Blog Post

5 Critical Steps to a Better Citizen Experience

By Tobias Naegele and Adam Stone

Long lines, painstakingly long hold times, wasting time looking for the information you need in language you can’t understand, dropped calls, and getting passed from one person to another who can’t seem to help you … No, this has nothing to with changing internet service or cable TV providers. It’s the stereotypical government experience…or the one we tend to expect.

But what if paying your taxes was as simple as buying a pair of shoes? What if registering your car was as easy as queuing up a movie on Amazon Prime? If consumer companies can make this stuff easy, why can’t the government?

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