General Dynamics to Provide Contact Center Support to the Centers for Disease Control

January 23, 2018

FAIRFAX, Va. – General Dynamics Information Technology, a business unit of General Dynamics (NYSE: GD), was awarded a contract to provide contact center support by the Centers for Disease Control (CDC). The single-award task order contract has a potential value of approximately $31 million for a one-year base period with four option years.

Under the contract, General Dynamics will deliver a multi-channel, multi-lingual contact center, provide facilities and equipment and perform technology integration and testing. Additionally, the company will assist the CDC in disseminating public health and safety information to the general public, healthcare providers and federal partners. Work on the contract will be performed in Hattiesburg, Miss.; Phoenix; and Atlanta. 

“Citizens across the country depend on the CDC to answer their health questions, especially during times of crisis or disease outbreak,” said Marcus Collier, senior vice president of General Dynamics Information Technology’s Health and Civilian Solutions division. “As a highly experienced contact center provider, General Dynamics is excited to support the CDC and their mission to protect our nation’s health.” 

General Dynamics has provided support to the CDC for more than 10 years. The company has a successful track record of delivering health IT services to a range of federal agencies. Notable support has included the Drug Data Processing System and Payment Reconciliation System, Cloud Computing Services Program, Chronic Conditions Data Warehouse and Retiree Drug Subsidy Program.

For more information about General Dynamics Information Technology, please visit www.gdit.com.