General Dynamics Wins $430 Million Contract from U.S. Census Bureau
Company will provide contact-center systems and operations support for the 2020 Decennial Census.
FAIRFAX, Va. – General Dynamics Information Technology, a business unit of General Dynamics (NYSE: GD), was awarded a contract to provide contact-center systems and operations support for the U.S. Census Bureau’s 2020 Census Questionnaire Assistance (CQA) program. The single-award contract has a value of approximately $430 million over five years.
Under the contract, General Dynamics Information Technology will deliver its Customer Experience Platform solution, hire and train new staff, provide equipment and facilities, perform technology integration and testing and deliver a multi-channel, multi-lingual contact center.
“General Dynamics Information Technology has extensive experience providing cutting-edge IT services,” said Marcus Collier, senior vice president of General Dynamics Information Technology’s Health and Civilian Solutions division. “The CQA program is a key component of the 2020 Decennial Census and our world-class customer experience solution will help the U.S. Census Bureau achieve mission success.”
In 2010, General Dynamics Information Technology supported the U.S. Census Bureau and successfully managed data capture and citizen-contact operations. During that time, the company processed more than 75 million census forms and handled more than 11.5 million citizen-contacts.